Terms

Terms of Service

These Terms of Service ("Terms") govern your use of the Sanomi mobile application ("App"), operated by Sanomi Health Pty Ltd, a company registered in Australia ("we", "our", or "us"). By downloading or using Sanomi, you agree to these Terms. If you do not agree, do not use the App.

1. Eligibility

You must be at least 18 years old to use Sanomi. By using the App, you confirm that you are 18 or older. If you are under 18, you must not use the App.

2. Account Registration

An account with a verified email address is required to use Sanomi.

• When you create an account, you provide accurate and complete information.
• You are responsible for maintaining the security of your account credentials.
• You must notify us immediately of any unauthorised use of your account.
• One account per person — you may not create accounts on behalf of others without their consent.

3. Description of Service

Sanomi provides tools to log health metrics, track nutrition and exercise, and receive AI-generated health insights based on the data you provide. Features include:

• Health metric tracking (lab results, vitals, weight, sleep, exercise).
• AI-powered analysis and recommendations (Ask Sanomi and AI Insight reports).
• Integration with Apple Health (iOS) and Health Connect (Android).
• Family profile management (subscription required).

4. Not Medical Advice

The AI features in Sanomi use large language models that can make mistakes. Health information provided may be incomplete, inaccurate, or inapplicable to your specific situation. You accept full responsibility for any decisions you make based on information from Sanomi.

5. Subscriptions and Billing

• Sanomi is a subscription service. An active subscription is required to use the App; there is no free tier.
• New members start with a 14-day free trial. Your chosen payment method is recorded when the trial begins, and the subscription automatically converts to a paid subscription at the end of the trial unless you cancel beforehand.
• Subscriptions are billed through the Apple App Store or Google Play Store at the start of each billing period, and are non-refundable except as required by applicable law.
• You can cancel at any time through your App Store or Play Store settings. Cancellation takes effect at the end of the current paid period — you keep full access until that period ends, after which access stops. There is no free tier or reduced-access grace period after your paid period ends.
• If a renewal payment fails (for example, an expired card), the App Store or Play Store may keep your subscription active for a short billing-grace window while it retries the charge. This applies only to recovering a failed payment on an ongoing subscription; it does not grant access after a voluntary cancellation.
• Top-up packs (Ask Sanomi packs and AI Insights packs) are optional one-off purchases that add to your monthly allowance. They are available only to active subscribers and can only be used while your subscription is active. Top-up packs never expire — if your subscription lapses, any unused pack balance is preserved and becomes usable again when you resubscribe.
• All purchases are final. Refund requests must be made through Apple or Google's refund processes.

6. Acceptable Use

You agree not to:

• Use Sanomi for any unlawful purpose or in violation of applicable laws.
• Attempt to reverse-engineer, decompile, or extract the source code of the App.
• Use automated tools to scrape, crawl, or extract data from the App.
• Impersonate any person or misrepresent your identity.
• Attempt to gain unauthorised access to other users' data.
• Upload or input false, misleading, or harmful health information.
• Use the App in any way that could damage, disable, or impair our services.

7. Your Data and Content

You own the health data and content you enter into Sanomi. By using the App, you grant us a limited licence to store, process, and transmit your data solely to provide the service as described in our Privacy Policy.

You are responsible for the accuracy of the data you enter. We are not liable for inaccurate insights resulting from inaccurate input data.

8. Intellectual Property

The Sanomi app, including its design, code, trademarks, and AI-generated content presented through the interface, is owned by us and protected by intellectual property laws. You may not copy, reproduce, or distribute any part of the App without our prior written consent. This includes the way Sanomi structures, interprets and presents health information, its report formats, its companion and the wording of its guidance. You may not use the App or any content generated through it to build, train or improve a competing product or an AI system.

9. Third-Party Services

Sanomi integrates with Apple Health and Health Connect, and relies on third-party providers for AI analysis (Anthropic, with Amazon Web Services as the fallback), cloud storage, payment processing, and analytics. Your use of these integrated services is subject to their respective terms and privacy policies. We are not responsible for the practices of third-party services.

10. Disclaimer of Warranties

Sanomi is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the App will be uninterrupted, error-free, or completely accurate. We disclaim all warranties including fitness for a particular purpose and non-infringement to the fullest extent permitted by law.

11. Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of health outcomes, arising from your use of or reliance on Sanomi or its AI-generated content.

Our total liability for any claim arising from your use of Sanomi shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Termination

You may stop using Sanomi and delete your account at any time. We reserve the right to suspend or terminate your account if you violate these Terms, with or without notice. Upon termination, your right to use the App ceases immediately.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of Australia. Any dispute will be resolved in the Australian courts. Nothing in these Terms excludes, restricts or modifies any right or guarantee you have under the Australian Consumer Law or any other law that cannot be excluded by agreement.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes through the App or by email. Your continued use of Sanomi after changes take effect constitutes acceptance of the updated Terms.

15. How Insights Are Generated & Our Sources

Sanomi's insights — all AI-generated reports and Ask Sanomi Health — are written from the data you provide and established population reference ranges, and are informed by the published guidance of respected health authorities (listed in the App under Settings → How Sanomi Insights work). Sanomi is not connected to, affiliated with, or endorsed by those bodies; they do not review individual insights; and your records with them are never accessed. Reference ranges are general population guides, not personal targets.

Sanomi's insights are written by Anthropic's Claude AI models, chosen for their accuracy and for Anthropic's published commitments to safety and privacy. Your record is sent without your name, email or account details, is used only to generate the response, and is never used to train AI models. If Anthropic is unavailable, the same models run on Amazon Web Services (Amazon Bedrock) under the same no-training terms.

16. Contact Us

Sanomi is operated by Sanomi Health Pty Ltd, Australia. Questions about these Terms? Reach us at contact@sanomi.health.